BUDGET COUNTRY CONDITIONS

UAE

(last updated on 26 March 2025)

Please read these Country Specific Conditions (“Country Conditions”) alongside the General Conditions of Rental (the “General Conditions”) before you sign the Rental Agreement Form. The Rental Agreement Form will include all of the important information about your specific rental. It is important to us that you enjoy your rental experience and that you have all the information you need. It might take you a little time now, but it could save you time later.

These Country Conditions are set out as follows:

Part 1

Important (country specific) information about your rental.

This includes information about costs you may be required to pay and details about your responsibilities.

Part 2

Important information about optional extras (including additional waiver and protection products) we (or our partners) offer.

You can select these to form part of your rental, and you can add these to your original booking, or you can add them at the time of pick-up (or in some cases, they may be automatically included). All optional extras you select will be detailed as part of you Rental Agreement Form, including the price payable.

PART 1 – IMPORTANT TERMS RELATING TO YOUR RENTAL AGREEMENT WITH US

RENTAL PROVIDER

Who we are

Unless otherwise stated on the Rental Agreement, in the UAE, the company that provides you with a rental vehicle is Albatha Automotive Group LLC, PO. Box 8827, Dubai(“us”, “we”, “our”).

Please note that this company may not be the same company that you made your booking with.

RENTAL REQUIREMENTS

Booking information

You must bring your reservation number or booking confirmation email with you. Please see the General Conditions for further information.

Driving licences

Requirement to bring a valid driving licence with you.

In the UAE, all drivers must bring their valid driving licence with them.

If any of the following applies:

1. all drivers on a visit visa to have their international driving licence with them.

1. Visitors from the republic of Korea, Japan, Turkey, and Greece are requested to have a translation of their licence approved by the council or embassy, however we do recommend that an international licence be obtained.

1. Expatriates living in the UAE on a residence visa require a UAE drivers’ licence.

1. if the UAE licence is held for less than 1 year then a national licence from the country of issue must be presented with the UAE licence.

AGCC National licences are acceptable if the driver holds AGCC passport.

AGCC countries are as follows:

• Oman

• Saudi Arabia

• Qatar

• Bahrain

• Kuwait

• UAE

Expatriates holding AGCC licences are accepted provided they hold a residence visa for the country that has issued the licence. AGCC licence holders do not require an international licence.

Minimum licence requirements

All drivers must have held their licences for at least 1 year from the date of pick-up.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• previous driving licences; or

• a letter from their driving licence authority stating that they have held it for this minimum period.

Payment cards

You must bring the payment card (with three (3) months validity) used to make your booking. Please see the General Conditions for further information.

Pre-authorisations and Security Deposits

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:

(The vehicle rental price* + Between AED 1500 and AED 4000**) MINUS (Any sum you have already paid when making a “Pay Now” booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our “Fuel Up Front” product, we will reduce the Between AED 1500 and AED 4000 by the amount we charge you for the “Fuel Up Front” product

The Between AED 1500 and AED 4000 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:

costs to refuel the vehicle (where relevant).

additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location.

any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or

costs incurred as a result of exceeding any relevant mileage restrictions.

Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.

If you’d like more details, please call our customer support team or ask a member of our team.

Valid form of identification

As well as your driving licence, you must bring:

1. the payment card (with three (3) months validity) that was used to make your booking. For some vehicles, two payment cards in your name will be required and one of these must be a credit card, in addition to the payment card used to make your booking; and

1. photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.

If you do not pass our identification checks and you are a UAE resident, you may also be required to provide proof of where you live – this could include a recent utility bill or bank statement. In these circumstances, your driving licence will not be accepted as proof of your address.

Driver age restrictions

Minimum driver age restrictions

When you book, you’ll be told if there are any minimum age restrictions for the vehicle you request. If you’re not sure, please check your booking confirmation email – or call our customer support team.

You need to be at least 25 years old to hire and drive most of our vehicles.

Young driver surcharge

Young driver surcharge does not apply.

Maximum driver age restrictions

When you book, you’ll be told if there are any maximum age restrictions for the vehicle you request. If you’re not sure, please check your booking confirmation email – or call the reservations team.

In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates listed in 1. (Rental Provider) there may be a maximum driver age set at 75 years of age for insurance reasons.

Driving related convictions

If any driver has any unspent driving convictions for:

1. careless, reckless, or dangerous driving,

1. driving or attempting to drive whilst under the influence of drink or drugs,

1. using a vehicle uninsured against third party risks or insurance offences,

1. theft or unauthorised taking of a vehicle,

1. license offences,

1. accident offences,

1. failure to provide information offences,

1. racing offences,

1. been disqualified – or

1. if they have two or more unspent convictions for offences not listed above,

they will not be able to drive our vehicles.

Security/credit checks

Save for identity checks (carried out by reviewing your identification and payment card), no other security or credit checks are carried out in the UAE.

ACCEPTED PAYMENT METHODS

Payment methods

We accept:

1. American Express (excluding American Express Traveller’s Cheque cards)

1. Diners cards

1. JCB cards

1. Visa credit cards

1. Mastercard credit cards

A minimum of three (3) months validity is required for all Credit & Debit Card.

We don’t accept Maestro cards, Visa Electron Cards, Cirrus cards, any pre-paid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above.

We also do not accept cash.

Late payment interest

If you are late in paying us, we reserve the right to charge interest and compensation to the maximum extent permitted by law.

DURING THE RENTAL

Taking your vehicle outside the country

Cross-border travel is not allowed.

One-way rentals

If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.

If you asked for a one-way rental when you booked, the fee will be included in your total rental price.

Between Abu Dhabi and other Emirates and vice versa the charge is AED 105.00 per way. Between Dubai, Sharjah and Northern Emirates AED 78.75 each way.

Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn’t form part of your original rental agreement.

If you did not request a one-way rental but return the vehicle to a different location, you will be charged a one-way fee at the ‘pay at location’ prices available on the day you return the vehicle.

Maximum mileage

Many of our vehicles are provided with unlimited mileage. If a mileage allowance does apply, it will be confirmed during the booking process, and be stated on your rental agreement and in your booking confirmation email.

For rentals with 30 days duration (and above), mileage is limited to 4000KM. (see General Conditions for further information)

Mileage allowance

If you go over the mileage allowance, the price depends on the vehicle and location. Your excess mileage charge will be stated on your Rental Agreement Form and in your booking confirmation email.

Returns

The General Conditions provide more information about what happens if you want to extend your rental, or if you do not return the vehicle to us as agreed.

The late return processing fee may vary.

In the event of a breakdown caused by customer fault (or where the breakdown takes place in an unpermitted country)

In these circumstances you will be charged a “call out” charge for our partners to come out and provide assistance “roadside”. This charge may vary.

FUEL AND ELECTRICITY CHARGES

Fuel charges - traditional fuel (diesel or petrol) and hybrid vehicles

Returning the vehicle

Unless you agreed a different refuelling option (see below), you must return the vehicle to us with the same amount of fuel it had in it when you picked it up – usually a full tank – as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars.We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don’t return the vehicle with a full tank – and you can’t show us a receipt for fuel – we will charge you.

OTHER IMPORTANT INFORMATION

Damage/Loss/ Repair Processing Fee

Please see the section titled “Damage, loss, injury or theft” in the General Conditions which provides information on how and when we charge costs if the vehicle, keys, any accessories, or any vehicle documents are lost, stolen or damaged.

You can purchase additional waiver and protection products to reduce the amount you would otherwise owe – please see details in Part 2 below.

As well as charging for any damage or loss suffered, we will also charge you a damage processing fee in accordance with our “Theft, Loss & Damages Policy” (see General Conditions).

Unless you’ve asked us to send you a receipt by post or email, you’ll be able to find details of the charges owed by you here: https://secure.budget.co.uk/manage-booking-new/request-a-rental-invoice

Fines and charges

There are also toll roads and toll bridges which require you to pay a fee to use them.If you do not pay these charges, you will incur a fine.

If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:

1. Our administration fee of AED 52.50 or 10% of the traffic fine amount (whichever is higher) for each fine or charge issued to cover our costs of dealing with the fine or charge; and

1. the actual amount of the fine or charge imposed – if we have to pay it.

Keeping the vehicle interior clean

Please note the following:

You are not permitted to smoke in your rental vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

1. If the interior of the vehicle is especially muddy, dirty, stained, or smelly, and our standard cleaning procedure will not fix it, you will be charged a specialist cleaning charge, this charge may vary.

If you have an accident

If you do not complete a required accident report form, or we find out the accident report form contains any significant missing or incorrect information, then you will be charged an accident processing fee which may vary.

Dispute Resolution

We are a member of the European Car Rental Conciliation Service (ECRCS) and British Vehicle Rental and Leasing Association (BVRLA).These organisations independently review disputes with no additional cost to you.If you make a complaint and are unhappy with our final response you may (dependent on the circumstances) refer your dispute to these conciliation services. You can contact these organisations using the following details:

1. BVRLA:www.bvrla.co.uk/consumer-advice/making-a-complaint-adr/complaint-eligibility.html

1. ECRCS: https://www.ecrcs.com/register-a-complaint.html

Contact Us

You will find the contact details for the rental station on your rental agreement.

PART 2 – IMPORTANT TERMS RELATING TO OPTONAL EXTRAS WE OFFER

If you have opted to buy any of these products (or they are otherwise included as part of your rental), they will be detailed on your Rental Agreement Form. You will be required to expressly agree to the costs of these optional extras before they form part of your rental.

You can find details on the excesses which apply, as well as the costs relating to additional waiver and protection products in respect of each car type, on our website (or please contact our customer support team).

OPTIONAL EXTRAS - ADDITIONAL WAIVER & PROTECTION PRODUCTS

Product

What it is

Indicative costs

Damage Waiver

In most cases, Damage Waiver is provided with the vehicle as standard.If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Please contact our customer support team for information.

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form)

Please contact our customer support team for information.

Theft Protection waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard.If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Please contact our customer support team for information.

Windscreen protection

This protection reduces the amount you pay to zero if the windscreen is damaged while you’re renting the vehicle. Having windscreen protection also means you won’t pay a Damage/Loss/Repair Processing Fee.

Please contact our customer support team for information.

OPTIONAL EXTRAS - SERVICES

Additional drivers

Additional drivers must be approved and specified on the Rental Agreement Form. You must not let anyone else drive the vehicle.

All additional drivers must meet our age, driving licence and ID requirements (additional driver surcharges may also apply).

If we agree to additional drivers, any fees and surcharges will be stated on your Rental Agreement Form.

You will be responsible for all costs – whether they’re down to you or your additional drivers. It is your responsibility to make sure all additional drivers read the terms set out in the Rental Agreement carefully before they drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price is AED 52.50 per day, per driver.

Meet and greet

Some rental locations offer a “Meet and Greet” service.

Please provide at least 24 hours’ notice, please contact the Reservations team to arrange.

Out of Hours

If you are delayed and arrive outside of office hours due to a delayed flight no additional charge will apply, this is only if you have provided the flight number when booking.

If you are late, we will guarantee your rental for 2 hours. After this time your reserved car may be released and rented to another customer.

It may be possible to collect the vehicle out of office hours, this must be requested at the time of booking. the charge for this service is AED 52.50. This service is not available if the rental is booked online.

OPTIONAL EXTRAS – OTHER PRODUCTS

Special equipment

Car seats

We offer baby, infant and child seats.A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

The fee for renting a seat is AED 36.75 per day.

If the seat is damaged, lost or stolen, you will have to pay for a replacement on top of the hire fee.

Thank you for choosing Budget.